The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. Despite multiple communications, the casino had not provided a satisfactory response, claiming bankruptcy and stating they were unlicensed. The Complaints Team had attempted to contact the casino repeatedly but received no cooperation. As the casino operated without a valid license, the complaint was marked as “unresolved,” with the possibility of reopening if the casino responded.
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A world of thrilling slots and the chance to win real money awaits you. Mojobetz provides 24/7 live chat support accessible from every page. Players typically receive replies within minutes for basic issues like bonuses or withdrawals. For complex questions, users can email email protected, with responses sent within 24 hours.
User feedback
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You can check the stake range by going to the specific bet slip of the games and Mojobetz markets. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The platform offers slots, live casino, roulette, blackjack, bingo, crash games, scratch cards, and more than 7,000 titles.
Support agents handle English and several European languages, serving Mojobetz’s international user base. The site also offers an extensive FAQ section covering topics like KYC, promotions, and account management. Players can follow official social media pages for informal updates and bonus alerts. While the support infrastructure looks strong, many Trustpilot users report blocked withdrawals and unclear terms.
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- However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach.
- SSL encryption secures all transactions and personal data across mobile devices.
- Despite multiple communications, the casino had not provided a satisfactory response, claiming bankruptcy and stating they were unlicensed.
- Dear 2pktghqf4j, could you please specify which casino this complaint is about?
- An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
- We value our players’ dedication to our services, and we make sure to give back more with better user experiences.
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People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. I understand this isn’t a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I have a passion for helping others be the best they can be physically, mentally, and spiritually.
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